Center for
Learning & Innovation

Centered on Excellence

In-no-va-tion (noun) in healthcare

Developing and implementing new processes, services or products that improve:
-patient experiences
-lower costs
-improve quality
Explore our latest medical & health innovations as supported by our strategic objectives.

Culture of Coaching

Pullman Regional Hospital is committed to the ongoing development of a coaching culture. Our leaders are trained as coaches to effectively engage staff and stakeholders and increase organizational performance. Coaching abilities are considered a critical skill to being an effective leader. Our leaders are measured and evaluated on how they use coaching to a shared vision and integrate organizational values into daily practices.

Care Coordination

Currently, several programs facilitated by Pullman Regional Hospital provide community outreach and care coordination. These programs include Social Work Extenders, Advance Care Planning, Health Psychology & Primary Care Collaboration, Quality of Life Team and Hospital Based Complex Patient Care Management. The collective mission of these programs includes providing better service and care coordination, while educating our community about healthcare choices and achieving a better quality of life. These programs have been successfully piloted over the past two years within the hospital and community. Grant funding has been secured to support university undergraduate and graduate students, staff and program expenses.

Joint Replacement Preparation Class

Pullman Regional Hospital’s Orthopaedic Care Team provides a comprehensive, highly acclaimed class for people who are scheduled for a joint replacement surgery or just starting to think about getting this type of surgery. Preparing for a complex surgery like total joint replacement is critical to a successful outcome. Patients having attended the class report they understood what they needed to do to prepare for their surgery, as well as what to expect during and after their procedure.

Trauma Informed Practice

Pullman Regional Hospital and Pullman School District are partnering to provide support to children and their families through the Collaborative Learning for Educational Achievement and Resilience (CLEAR) project. This Washington State University research-based project is designed to enhance healthy student development and academic success with the use of trauma-informed practices. Schools and communities that have implemented such practices have seen greater student academic success and an overall positive impact on student behavior and coping strategies; all resulting in a positive impact for communities. The Pullman School District would like to pilot this program with one school beginning in the Fall of 2017.

Quality of Life Team

The Pullman Regional Hospital Quality of Life Team was formed in 2010 to address the needs of patients with serious and chronic illness returning to the hospital in crisis, patients and their families struggling to cope with illness, and symptom management during illness progression. This hospital-based interdisciplinary team consists of End of Life Nursing Education Consortium (ELNEC) trained nurses, University of Washington Cambia Palliative Care pilot program trained social worker and nurse, PRH pharmacists, respiratory therapists, chaplains and a Board Certified Palliative Care physician who works as a PRH hospitalist.


Practice makes perfect – even in the case of saving a life. The standard in the healthcare industry is for healthcare providers to take Basic Life Support (BLS) and Advanced Cardiac Life Support (ACLS) every two years. Pullman Regional Hospital is committed to maintaining competency in this life saving skill by adopting Resuscitation Quality Improvement (RQI), a comprehensive learning system developed by the American Heart Association to address the “problem of rapid skills decay.”

New VeinViewer® Vision

Getting poked for a blood draw is no one’s idea of a good time. And if you have veins that are hard to find, it can be a difficult experience not only for the patient but the provider, who may have to “stick” the patient several times before a vein is successfully found. Drawing blood or inserting an IV on a child is even more difficult for a number of reasons, including smaller veins, subcutaneous fat and greater elasticity of skin.

Telestroke Technology

In the event of a stroke, “Time is Brain” refers to the narrow window of time to accurately diagnose a stroke and administer clot-busting medication before disability or death is imminent. At Pullman Regional Hospital, Telestroke technology provides a 24-hour connection to expert stroke neurologists through audio and video teleconferencing, enabling the specialist to see, hear, and talk to the patient, hospital physician and nurses.


Pullman Regional Hospital has become an early adopter of antimicrobial copper throughout our facilities after studies found that the age-old metal can continuously kill deadly bacteria. The installation of copper on more than 1,100 high-touch surface areas in the hospital is another way of reducing hospital-acquired infections and keeping our patients safe.