Emergency Medical Care at Pullman Regional Hospital: We go to the moon and back for our patients

Aug 4, 2014

Emergency Medical Care at Pullman Regional Hospital: We go to the moon and back for our patients

Emergency medical care is the safety net of the U.S. Health System.

As the medical director of Emergency Services and the director of the Emergency Department at Pullman Regional Hospital, we took keen interest in the July 23 opinion column “Our View:  It’s time to put doctor ratings on the moon.” We would like to address the services patients find at the Emergency Department at our hospital since the column references ‘the worst way to ensure you will get expert care of what might ail you is to drop in at the emergency room…’ Here is what you can expect if you come to our Emergency Department for care:

When you arrive in the Emergency Department at Pullman Regional Hospital, you can expect to be treated by a team of highly-trained physicians, nurses, and other team members who are available 24/7. In fact, every Emergency Department physician at Pullman Regional Hospital is board eligible or board certified in emergency medicine—a standard of excellence we established in 1998. Our experienced nursing staff is certified in emergency nursing, pediatric and adult life support, trauma nursing, and trained in forensic nursing to provide counseling and exams to victims of sexual assault. These men and women have dedicated their entire professional careers to the science and art of care for the emergency patient.

When you arrive in the Emergency Department at Pullman Regional Hospital—a designated trauma center—you can expect access to specialty consults and care. In addition to the emergency medicine specialists, we have other consulting specialists on call 24/7 for orthopedics, urology, obstetrics, internal medicine, hospitalist medicine, pediatrics, anesthesia, psychiatry, general and trauma surgery, and telemedicine access to stroke neurologists.

When you arrive in the Emergency Department at Pullman Regional Hospital, you can expect to be treated quickly. Even though we treat more than 10,000 patients a year, the average wait time to see a doctor is less than 15 minutes with an average total length of stay that’s 1 ½ hours shorter than the national average. If you are arriving by ambulance, you can trust we have already been communicating with EMS providers about how best to care for you.

When you arrive in the Emergency Department at Pullman Regional Hospital, you can expect on-site state-of-the-art technology so our skilled providers can diagnose and treat you. In addition to 24-hour access to nuclear medicine and CT—capable of scanning a patient for internal injuries in less than 10 seconds—we have the latest in MRI technology and technicians who  take call to be available for patients 24/7. We also have bed-side ultrasound imaging for immediate use by our emergency physicians.

When you arrive in the Emergency Department at Pullman Regional Hospital, you can expect to be treated by a team committed to improving your health and the health of our community. Our hospital staffs at a high nurse-to-patient ratio, and we take the time to help you understand the next steps after discharge. We provide community outreach through health fairs, the WSU Alcohol Task Force, contributing medical expertise for news stories, and through tours of our facility and even stuffed animal clinics. Our online health portal is a free service offered to every emergency patient; it provides discharge instructions and a patient visit summary so patients and providers can review past visits. Patient Support Volunteers also enhance the patient experience. After completing an intensive training program, these volunteers practice being a comforting and healing presence for our patients.

When you arrive in the Emergency Department at Pullman Regional Hospital, you can be assured you will get the highest quality medical and surgical emergent care from experts in their fields. There is no better place to be in the case of an emergency.

Peter Mikkelsen, MD, is the Medical Director of Emergency Services at Pullman Regional Hospital.
Stacey Aggabao, RN, MSN, MBA,CEN, is the Emergency Department Director for Pullman Regional Hospital.

 

Contact: Alison Weigley, Community Relations Coordinator
Pullman Regional Hospital
509-336-7408
alison.weigley@pullmanregional.org

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