Pullman Regional Hospital receives 5 star rating

May 13, 2015

Pullman Regional Hospital recently received a 5 star rating in patient experience by the Centers for Medicare & Medicaid Services (CMS). This is the highest rating a hospital can receive and Pullman Regional Hospital is one of only two hospitals in the state of Washington to receive the designation. It is based on HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) measures which are publicly reported on Hospital Compare, the government’s official site to compare hospital rankings on quality, safety and patient satisfaction.  The first public reporting of the HCAHPS Star Ratings was announced last month and is based on patients discharged between July 1, 2013 and June 30, 2014.

CMS has developed HCAHPS star ratings for healthcare facilities (including long term care) to make it easier for consumers to use the information on the Hospital Compare Web site and to spotlight excellence in healthcare quality.

Specific HCAHPS measurements are:

  • Nurse communication
  • Doctor communication
  • Responsiveness of hospital staff
  • Pain management
  • Communication about medicines
  • Discharge information
  • Care transition
  • Cleanliness and quietness of hospital
  • Overall rating of the hospital


The HCAHPS survey is administered to a random sample of adult patients across medical conditions between 48 hours and six weeks after discharge; the survey is not restricted to Medicare beneficiaries. To learn more about the five star quality rating system, visit www.CMS.gov or www.medicare.gov/hospitalcompare

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