Pullman Regional Hospital Continues to Receive 5 star HCAHPS rating

Oct 24, 2016

Pullman Regional Hospital has once again received a 5 star rating on HCAHPS patient satisfaction measures. This is the latest consecutive 5 star rating Pullman Regional Hospital has received since the Centers for Medicare & Medicaid started awarding hospitals star ratings on HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) measures in April 2015. Five stars is the highest rating a hospital can receive.

 

Specific HCAHPS measurements are:

  • Nurse communication
  • Doctor communication
  • Responsiveness of hospital staff
  • Pain management
  • Communication about medicines
  • Discharge information
  • Care transition
  • Cleanliness and quietness of hospital
  • Overall rating of the hospital

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