PRH Ranks Among America's Best Hospitals in Obstetrics

Jan 24, 2014

Pullman Regional Hospital recently received the 2014 Women's Choice Award ranking among America's Best Hospitals for Patient Experience in Obstetrics by WomenCertified®. The distinction is the only award that identifies the country's best healthcare institutions based on robust criteria that consider female patient satisfaction, clinical excellence, and what women say they want from a hospital, including quality physician communications, responsiveness of nurses and support staff, cleanliness and trusted referrals from other women.

"This award is a tangible, positive reflection on the dedicated staff and physicians at Pullman Regional Hospital's BirthPlace and at the entire hospital," said Scott Adams, CEO of Pullman Regional Hospital. "It takes a team effort to provide an exceptional patient experience and quality care. We're very proud and grateful to receive the trust and confidence from women choosing to begin their child's pathway to a healthy future with us."

The Women's Choice Award is the first national award based on the recommendations and preferences of women. Hospitals qualify for this highly selective annual list of America's Best Hospitals for Patient Experience in Obstetrics based on a proprietary scoring process that incorporates a national, standardized survey of patients' perspectives of hospital care reported by the U.S. Department of Health and Human Services (Hospital Consumer Assessment of Healthcare Providers and Systems), as well as an analysis that weighs criteria identified as the most important to women for patient satisfaction. For more information on the award and how hospitals are chosen, visit www.womenschoiceaward.com/awarded/best-hospitals/ob/.

"BirthPlace consistently receives outstanding patient satisfaction scores," said Amber Roberts, Assistant Director of Pullman Regional Hospital BirthPlace. "We give our hearts to our patients and families and in return, they fill ours. We love our families! We have the absolute best nursing staff, and they deserve a world of credit."

Labor, delivery, and post-partum take place all in the same room—a spacious private birthing suite complete with whirlpool tub, full-sized pull out bed, and scenic view of the Palouse.

"When you come to Pullman Regional Hospital's BirthPlace, you can expect to be Wow-ed," said Roberts. "We cherish and honor the fact that we are impacting families at one of the most memorable times in life. We want to give these families an experience that they will remember fondly forever."

In addition to the traditional childbirth education courses, the Ready for Baby program, massage therapy for pregnant mothers, continuing follow-up care, and personal consultations for breastfeeding are just some of the services patients can expect. 24-hour phone access to registered nurses available to answer questions and concerns, newborn counseling and education, a complimentary diaper bag, a celebration gourmet dinner for two, handmade baby hats and booties (knitted and donated by Pullman Regional Hospital Auxiliary members), and pre and post-delivery visits are some of the "extra touches" BirthPlace delivers.

Date Posted: January 24, 2014
Contact: Alison Weigley, Community Relations Coordinator
Pullman Regional Hospital
509-336-7408
alison.weigley@pullmanregional.org

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