Medical-Surgical Care Unit

Pullman Regional Hospital has the finest nursing staff available at any hospital.  Our staff consistently receive outstanding scores on patient satisfaction questionnaires.  It is our goal to deliver the best possible care available while making your stay as comfortable as possible.  We have a new 24-hour acute care ICU with highly-trained staff to meet your recovery needs. Please let us know if you have questions, concerns or special needs during your stay.

Visiting Hours
Visitors are welcome at any time.  Restrictions may be made according to the patient's need for quiet and rest.  Children are allowed to visit accompanied by an adult.

Patient Meals
Room Service

Your Room
We want your stay to be as comfortable as possible.  You are welcome to bring your own personal care products and clothing.  If you need additional items (toothbrush, toothpaste, comb, shampoo, etc), please ask your nurse.

Valuables
We want your valuables to be safe.  Therefore we encourage you to send jewelry, watches, etc. home with your family.  If this is not possible, we will secure your valuables in our safe until discharge.

The Bed
Your bed has been designed to offer maximum comfort and mobility.  Depending upon your condition, the head and foot of the bed can be raised and lowered using the controls located on the siderail.  There are additional comfort measures that your nurse can provide upon request. These include egg crate mattresses, pillows, warmed blankets, ear plugs etc.  In addition, a call light is provided for you to request assistance.

Climate Control
The climate is controlled by individual automatic thermostats in each room. Please inform your nurse if you are uncomfortable so adjustments can be made.  Fans are also available upon request.

Patient Comfort Options: Available upon request

• TVs with cable channels and a remote control

• DVD Players

• CD Players/CDs

• Earplugs

• Warmed blankets

• Daily newspapers, magazines, and books

• Entertainment videos

• Instructional videos

• Family/Visitor overnight accommodations

• Personal care (toothbrush, toothpaste, etc.) items for family members

Medication Therapy
You are encouraged to bring your medications from home that you take routinely.  This enables the nursing and pharmacy staff to easily identify these medications so that they are continued during your hospital stay. Once the identification has been completed the medications can be sent home with a family member or friend. If you have questions about your medication, please ask to see one of our registered pharmacists.

Medical Nutrition Therapy
If you have questions about you meal plan at the hospital or about meal planning at home, please ask to see our registered dietitian, Marilyn Burch.

Heart and Sole Walking Program
In need of some exercise?  After your discharge, if you want to continue an exercise program, Beasley Coliseum and Pullman Regional Hospital have teamed to provide a safe, warm indoor environment from 9-4 Monday through Friday.  Pullman Regional Hospital staff also provide a wellness service (blood pressure monitoring, nutrition information, physical therapy evaluations, medication counseling, and answering health-related questions) on Fridays from 9:30-10:30.

Physical Therapy/Fitness Program
Pullman Regional Hospital provides comprehensive rehabilitative services, available for orthopedic, sports, neurological, and chronic musculoskeletal pain.  In addition, fitness is available daily.  For more information, call extension 330.

Communication Services
Assistance is available for hearing impaired patients/families through a TDD system located at the nurses' station.  For non-English speaking patients and their families, your nurse can assist you in arranging interpretative services through translators.

Discharge Needs/Social Services
Pullman Regional Hospital Social Services assists patients in planning their discharge from the hospital.  Arrangements for additional services, such as Meal-on-Wheels, medical equipment, or in-home care can be coordinated through this service.  In addition, the social worker is available to meet with patients and their families for supportive counseling, community agency referrals, and assistance with effective utilization of the healthcare system. For more information, call extension 7556.  

Chaplain Program / Spiritual Care
Recognizing that healing can require physical, emotional, and spiritual support, Pullman Regional Hospital has provided chaplaincy services since 1998. Volunteer chaplains visit patients daily, and are also available 24 hours a day, 7 days a week as needed by patients and family.  In addition, we can make arrangements for visitation from the community clergy of your choice. 

Patient Representatives
The staff at Pullman Regional Hospital wants your hospital experience to be a positive one.  If you have any questions or concerns about your care, the staff, or any aspect of your stay, please call Jeannie Eylar, Director of Patient Care Services at extension 7405, or Dorcas Hirzel, Director of Quality Resouces at extension 7523.

Patient Financial Counselors
If you have questions or concerns about your account, or need consultative services for billing your insurance companies, please call Linda Stumpf, Patient Account Manager at 509-334-4088.