Changes Effective June 30, 2026
MyChart access for patients ages 13–17 is being updated to better support patient privacy and comply with current access guidelines. To implement these updates, teens who currently have MyChart accounts will need to reactivate their account after June 30, 2026. Parents and guardians may also need to re-establish proxy access under the new guidelines.
We understand this may be an inconvenience and appreciate your patience as we work to ensure a secure and seamless experience for teens and their families.
MyChart access for teens ages 13–17 is being updated to better support patient privacy while continuing to provide convenient access to health information and communication with healthcare providers.
Teen patients ages 13–17 who currently use MyChart and parents or guardians who have proxy access to a teen's account.
After June 30, teen patients will need to reactivate their MyChart account using our standard enrollment process.
Yes, but proxy access may need to be re-established under the updated guidelines. The level of access available may vary based on state and federal privacy requirements. Your clinic can help determine the appropriate level of access.
You may begin the process after the June 30 update has been completed.
Step 1: Contact your clinic or ask about MyChart activation at your next visit.
Step 2: Complete the MyChart activation process.
Step 3: Sign in to confirm your account is active.
Step 4: If parent or guardian access is needed, ask your clinic about establishing proxy access.
(Replace these steps with the exact Epic workflow once Informatics confirms it.)
If you need assistance:
MyChart Help Desk
(833) 395-2035
Health Information Management
(509) 336-7410
Or contact your clinic directly.
No action is needed. If your teen would like to use MyChart, our team can help create an account using the current enrollment process.