Welcome to your community hospital


Frequent Questions

When are visiting hours?

As a hospital, we take the responsibility of keeping COVID-19  from spreading very seriously. We have updated our visitation access. Click here for the latest updates.

When is the hospital open?

We provide around the clock care for all of our patients, and our Emergency Department is open 24/7.

The doors to the main entrance are open 5:30 am to 10:00 pm daily and the front desk staffed by volunteers.

All after hours patients and visitors should check in with the Emergency Department registration desk, located in the back of the building.

Where should I park?

All parking spots are free on our campus, and you are welcome to park in any of the designated paved lots.

Is there a way to send cards to patients online?

Yes! If you have a family member or friend staying at Pullman Regional Hospital, you can send them a complimentary greeting card. Click here to submit your message and a member of our Volunteer Services team will write it in a greeting card and deliver it to the patient.

Is there wi-fi?

All Pullman Regional Hospital, patients and visitors have access to our free wireless internet. Choose prhguest. No password is needed.

Where can we get something to eat?

The Red Sage Café is quickly becoming a favorite destination for area dining. While patients enjoy free room service from the Red Sage Café, it is also open to the entire community, a comfortable gathering place where the coffee is fresh and wireless internet is always free.

The Red Sage Café has something for everyone and offers a full menu of choices from breakfast through dinner. Click here to view this month's menu.

A full service espresso stand offers a variety of hot and cold beverages, fresh baked muffins, scones and cookies to our patrons, staff members and visitors. Two fresh soups, two entrees, a full grill menu, and pizza are offered daily, as well as a full salad bar. Additionally, the café offers a great selection of pre-made grab-and-go salads, sandwiches and desserts.

Are there hotels nearby?

Nearby Pullman Hotels:

  • Quality Inn (509) 332-0500 (less than 1 mile away at 1400 SE Bishop Blvd).
  • Holiday Inn (509) 334-4437 (less than 1 mile away at 1190 SE Bishop Blvd).
  • Residence Inn (509) 332-4400 (located 2.3 miles away on the WSU campus at 1255 NE North Fairway Road).
  • Courtyard Marriott (509) 332-1500 (located 2.3 miles away on the WSU campus at 1295 NE North Fairway Road).
  • Coast Hilltop Inn (509) 332-0928 (located 2.6 miles away at 928 NW Olsen St.)

Be sure to ask about special rates for Pullman Regional Hospital patients and visitors.

For accommodations, recreational areas, shopping, dining, and more in the Pullman and Moscow communities, please visit the Pullman Chamber of Commerce at www.pullmanchamber.com or the Moscow Chamber at www.moscowchamber.com.

Is there a gift shop in the hospital?

Yes! Diane's Gift Garden is staffed by volunteers from our Auxiliary. You can find a great selection of cards, gifts for a new baby, locally made hand-crafted gifts, jewelry, clothing, WSU Cougar items, and holiday decor. The gift shop also takes flower orders over the phone (509) 336-7607.

  • Winter hours: Monday - Friday 9:00 am to 6:00 pm
  • Summer hours: (July-August): 9:00 am to 4:00 pm


Please note: hours are subject to change.

Does the hospital have payment plans?

At Pullman Regional Hospital, we are committed to your health and wellbeing. We want to make sure you are able to receive the care you need, when you need it – without financial concerns standing in your way. That’s why we provide affordable financing options to our patients who need help paying their medical bills over time. We also offer a financial assistance program for eligible patients.

Visit the Financial Assistance Page

You can talk to someone in person at our Patient Financial Services offices Monday through Friday 8-4:30. Pullman Regional Hospital Patient Financial Services is located in the Corporate Pointe building at 840 SE Bishop Boulevard, Suite 100, just across the street from the main entrance of the hospital. Or, you can call (509) 332-1163.

You can also find our policy on Financial Assistance on the transparency section of the website.

Where do I register as a patient?

Pullman Regional Hospital patients are registered in one of three main areas:

  • Outpatient Services
  • Same Day Surgery
  • Emergency Department

Patients are also registered by departments in Behavioral Health, the Specialty Clinics, the Laboratory and Summit Therapy & Health Services.

Outpatient Services (OPS): Laboratory, Dietary, Sleep Lab, Respiratory Therapy, and Imaging services. Staffed Monday through Friday 7:00am to 8:00pm, and weekends 8:00am to 2:00pm. Phone: (509) 336-7614. All services require a physician order.

Same Day Surgery (SDS): Patients are pre-registered prior to their surgical procedures and registered on the day of their procedure. Patients are registered for infusions, injections, transfusions, endoscopy and surgery. Staffed Monday through Friday 5:30am to 5:00pm. Phone: (509) 336-7612. All services require a physician order.

Emergency Department (ED): Patients are registered for emergencies and the Travel Clinic. Staffed at all times 24 hours a day. Phone: (509) 336-7365.

Where do I go for billing questions?

We want your experience with us to be as easy and comfortable as possible, and financial services is no different. If you have billing or financing questions, Patient Financial Services can be reached at (509) 332-1163 or by email: billing@pullmanregional.org.

If you would prefer to speak with someone in person, Patient Financial Services is located in the Corporate Pointe building at 840 SE Bishop Boulevard, Suite 100, just across the street from the main entrance of the hospital.

Scheduling a Tour

As a community hospital, our doors are always open. From school and summer camp tours, to personal tours of BirthPlace for expecting parents, we can make you feel at home.

BirthPlace tours for expecting families: (509) 336-7401

All other tour inquiries: (509) 336-7391

May 15, 2021