835 SE Bishop Blvd.
Pullman, WA 99163
24-hour Emergency Care

At Pullman Regional Hospital and our network of clinics, we are committed to providing a safe and respectful environment. Our Patient and Visitor Code of Conduct helps us create an atmosphere free from disrespectful, racist, discriminatory, hostile, or harassing comments.

Frequent Questions

When is the hospital open?

We provide around-the-clock care for all of our patients, and our Emergency Department is open 24/7.

The doors to the main entrance are open 5:30 am to 6:00 pm.

Access outside of these times is through the Emergency Department entrance, located in the back of the building.

When are visiting hours?

Current (December 2023) Visitor Guidelines*:

  • Visitation hours are 8am to 6pm. In the case of a special circumstance, with approval, these hours may be extended.
  • All visitors must check in upon entry and will be given a name badge to wear in the hospital.
  • Visitors with COVID-19 symptoms will be encouraged to seek testing and asked to leave
  • Special considerations are always given for end-of-life patients or other special circumstances through provider, clinical coordinator, or department director approval.

*Please note that visitors will be reviewed on a case-by-case basis depending on the volumes of patients in each department.

Where do I register as a patient?

Pullman Regional Hospital patients are registered in one of three main areas:

  • Outpatient Services
  • Same Day Surgery
  • Emergency Department

Patients are also registered by departments in Behavioral Health, the Specialty Clinics, the Laboratory and Summit Therapy & Health Services.

Outpatient Services (OPS): Laboratory, Dietary, Sleep Lab, Respiratory Therapy, and Imaging services. Staffed Monday through Friday 7:00am to 8:00pm, and weekends 8:00am to 2:00pm. Phone: (509) 336-7614. All services require a physician order.

Same Day Surgery (SDS): Patients are pre-registered prior to their surgical procedures and registered on the day of their procedure. Patients are registered for infusions, injections, transfusions, endoscopy and surgery. Staffed Monday through Friday 5:30am to 5:00pm. Phone: (509) 336-7612. All services require a physician order.

Emergency Department (ED): Patients are registered for emergencies and the Travel Clinic. Staffed at all times 24 hours a day. Phone: (509) 336-7365.

Where should I park?

All parking spots are free on our campus, and you are welcome to park in any of the designated paved lots.

Is there wi-fi?

All Pullman Regional Hospital, patients and visitors have access to our free wireless internet. Choose prhguest. No password is needed.

Be sure to check out the Wilson Health Resource Library at Pullman Regional Hospital- a community lending library with a collection of resources on a number of health-related topics and material for recreational reading. It offers access to a computer, TV, CD player, Blu-ray player and Blu-ray movies, puzzles, and activities for children.

Is there a way to send cards to patients online?

Yes! If you have a family member or friend staying at Pullman Regional Hospital, you can send them a complimentary greeting card. Click here to submit your message and a member of our Volunteer Services team will write it in a greeting card and deliver it to the patient.

Where can we get something to eat?

The Red Sage Café is known for really great food. It's open Monday-Friday from 6:30am-3:00pm. The café serves a variety of hot meals, soups, sandwiches, baked goods, and grab-and-go options.

Patients can enjoy free room service from the Red Sage Café.

The Red Sage Café also offers gift cards, which can be purchased at the café or by calling (509) 336-7535 and loaded with $5 or more.

Are there hotels nearby?

Nearby Pullman Hotels:

  • Quality Inn (509) 332-0500 (less than 1 mile away at 1400 SE Bishop Blvd).
  • Hampton Inn (509) 334-4437 (less than 1 mile away at 1190 SE Bishop Blvd).
  • Residence Inn (509) 332-4400 (located 2.3 miles away on the WSU campus at 1255 NE North Fairway Road).
  • Courtyard Marriott (509) 332-1500 (located 2.3 miles away on the WSU campus at 1295 NE North Fairway Road).
  • Coast Hilltop Inn (509) 332-0928 (located 2.6 miles away at 928 NW Olsen St.)

More information on hotels

For accommodations, recreational areas, shopping, dining, and more in the Pullman and Moscow communities, please visit the Pullman Chamber of Commerce at or the Moscow Chamber at

Is there a gift shop in the hospital?

Yes! Diane's Gift Garden is staffed by volunteers from our Auxiliary. You can find a great selection of cards, gifts for a new baby, locally made hand-crafted gifts, jewelry, clothing, WSU Cougar items, and holiday decor.

The gift shop also takes flower orders over the phone (509) 336-7607.

Hours: Monday- Friday 9:00 am to 4:00 pm

 Please note: hours are subject to change.

Does the hospital have payment plans?

At Pullman Regional Hospital, we are committed to your health and wellbeing. We want to make sure you are able to receive the care you need, when you need it – without financial concerns standing in your way. That’s why we provide affordable financing options to our patients who need help paying their medical bills over time. We also offer a financial assistance program for eligible patients.

Visit the Financial Assistance Page

You can talk to someone in person at our Patient Financial Services offices Monday through Friday 8-4:30. Pullman Regional Hospital Patient Financial Services is located in the Corporate Pointe building at 840 SE Bishop Boulevard, Suite 100, just across the street from the main entrance of the hospital. Or, you can call (509) 332-1163.

You can also find our policy on Financial Assistance on the transparency section of the website.

Where do I go for billing questions?

We want your experience with us to be as easy and comfortable as possible, and financial services is no different. If you have billing or financing questions, Patient Financial Services can be reached at (509) 332-1163 or by email:

If you would prefer to speak with someone in person, Patient Financial Services is located in the Corporate Pointe building at 840 SE Bishop Boulevard, Suite 100, just across the street from the main entrance of the hospital.

Scheduling a Tour

 Information about Tours

BirthPlace tours for expecting families: (509) 336-7401

All other tour inquiries: (509) 336-7391