Pay Your Bill
We have partnered with Pay Station to make paying your bill as easy and efficient as possible.
Our new payment portal will allow you to:
- Log in with a secure username and password to access your account information online
- View your bills and pay on one or more accounts at a time
- Receive your receipts via email or print them off of the web site
- Make partial payments and see your payment history and receipt information
- Set up a payment plan and schedule automatic payments online
Financial Assistance Information
Providing health care to those who cannot afford to pay is part of our mission and state law requires hospitals to provide free and discounted care to eligible patients. You may qualify for free or discounted care based on family size and income, even if you have health insurance.
If you think you may have trouble paying for your health care, please talk with us. When possible, we encourage you to ask for financial help before receiving medical treatment.
What Is Covered? For emergency and other appropriate hospital-based services, we provide free care and financial assistance/charity care to eligible patients on a sliding fee scale basis, with discounts ranging from 25 to 100%. No patient eligible for financial assistance/charity care will be charged more than amounts generally billed to patients who have insurance.
How to Apply: Any patient may apply to receive financial assistance/charity care by submitting an application and providing supporting documentation. The application can be downloaded by clicking on the links to the right of this page. If you have questions or need help, please contact us:
- When you are checking in or checking out of the hospital
- By telephone: (509) 332-1163
- In person: 840 SE Bishop BLVD Suite 100 Pullman, Washington 99163
- To obtain documents via mail free of charge: Contact Patient Financial Services at 509-332-1163 or via Email at firstname.lastname@example.org
If English is not your first language: Spanish translated versions of the application form and this summary are available upon request.
Coverage assistance: You may be eligible for other government and community programs. We can help you learn whether these programs (including Medicaid/Apple Health and Veterans Affairs benefits) can help cover your medical bills. We can help you apply for these programs.
Payment plans: Any balance for amounts owed by you is due within 30 days. The balance can be paid in any of the following ways: credit card, payment plan, cash, check, or online bill pay. If you need a payment plan, please call the number on your billing statement.
Emergency Care: We have a dedicated emergency department to provide care for emergency medical conditions (as defined by the Emergency Medical Treatment and Labor Act) without discrimination consistent with available capabilities, without regard to whether or not a patient has the ability to pay or is eligible for financial assistance.
Frequently Asked Questions
Does the hospital offer payment plans?
We are committed to your health and well-being. We want to make sure you are able to receive the care you need, when you need it – without financial concerns standing in your way. That’s why we provide affordable financing options for eligible patients. Call (509) 332-1163 for information on payment plans.
Where do I go for billing questions?
We want your experience with us to be as easy and comfortable as possible, and financial services is no different. If you have billing or financing questions, Patient Financial Services can be reached at (509) 332-1163 or by email: email@example.com. If you would prefer to speak with someone in person, visit us at our Patient Financial Services office.
Can I apply for financial assistance?
You can talk to someone in person at our Patient Financial Services offices Monday through Friday 8-4:30. Pullman Regional Hospital Patient Financial Services is located in the Corporate Pointe building at 840 SE Bishop Boulevard, Suite 100, just across the street from the main entrance of the hospital. Or, you can call (509) 332-1163. You can also contact out Financial Counselor, Carol Carney, at (509) 336-7466
I had one visit to the hospital, why am I receiving bills from other organizations?
You may receive billing statements from other entities such as Inland Imaging, Medac, City of Pullman Ambulance, or your doctor’s office that are a result of your visit to our hospital. These providers have their own billing and accounting procedures. If you receive a bill from them and have questions, please contact them directly.
Why do I have more than one bill from Pullman Regional Hospital?
We use encounter-based billing to help expedite the billing process. That means if you are at the hospital for an outpatient procedure, then come back after a week for another service, you will have two encounters resulting in two accounts.
Why did my insurance send me two EOBs?
For certain services, like the emergency department, we must bill your insurance on a hospital claim for facility services and a doctor claim for the physician who evaluated and treated you, resulting in two claims and two subsequent Explanations of your Benefits.