Pay Your Bill
We have partnered with Pay Station to make paying your bill as easy and efficient as possible.
Our new payment portal will allow you to:
- Log in with a secure username and password to access your account information online
- View your bills and pay on one or more accounts at a time
- Receive your receipts via email or print them off of the web site
- Make partial payments and see your payment history and receipt information
- Set up a payment plan and schedule automatic payments online
Financial Assistance Information
Providing health care to those who cannot afford to pay is part of our mission and state law requires hospitals to provide free and discounted care to eligible patients. You may qualify for free or discounted care based on family size and income, even if you have health insurance.
If you think you may have trouble paying for your health care, please talk with us. When possible, we encourage you to ask for financial help before receiving medical treatment.
What Is Covered? For emergency and other appropriate hospital-based services, we provide free care and financial assistance/charity care to eligible patients on a sliding fee scale basis, with discounts ranging from 25 to 100%. No patient eligible for financial assistance/charity care will be charged more than amounts generally billed to patients who have insurance.
How to Apply: Any patient may apply to receive financial assistance/charity care by submitting an application and providing supporting documentation. The application can be downloaded by clicking on the links to the right of this page. If you have questions or need help, please contact us:
- When you are checking in or checking out of the hospital
- By telephone: (509) 332-1163
- In person: 840 SE Bishop BLVD Suite 100 Pullman, Washington 99163
- To obtain documents via mail free of charge: Contact Patient Financial Services at 509-332-1163 or via Email at firstname.lastname@example.org
If English is not your first language: Spanish translated versions of the application form and this summary are available upon request.
You may be eligible for other government and community programs. We can help you learn whether these programs (including Medicaid/Apple Health and Veterans Affairs benefits) can help cover your medical bills. We can help you apply for these programs.
Any balance for amounts owed by you is due within 30 days. The balance can be paid in any of the following ways: credit card, payment plan, cash, check, or online bill pay. If you need a payment plan, please call the number on your billing statement.
We have a dedicated emergency department to provide care for emergency medical conditions (as defined by the Emergency Medical Treatment and Labor Act) without discrimination consistent with available capabilities, without regard to whether or not a patient has the ability to pay or is eligible for financial assistance.
Frequently Asked Questions
You may receive billing statements from other entities such as Inland Imaging, Medac, City of Pullman Ambulance, or your doctor’s office that are a result of your visit to our hospital. These providers have their own billing and accounting procedures. If you receive a bill from them and have questions, please contact them directly.