This video provides an overview of AIDET, a communication framework used by healthcare professionals to build trust, reduce patient anxiety, and ensure clear, compassionate interactions.
AIDET stands for:
-
Acknowledge – Greet patients with warmth and eye contact
Introduce – Share your name, role, and credentials
Duration – Set expectations for wait times and procedures
Explanation – Clearly explain what you’re doing and why
Thank You – Express appreciation and build connection This training is part of Pullman Regional Hospital’s commitment to providing consistent, high-quality care to every patient, every time.
This video is for internal training purposes at Pullman Regional Hospital. If you have questions please contact Volunteer Coordinator, Rob Jackson.
(Click to view the full Code of Conduct)
Review the Pullman Regional Personal Appearance and Uniform Policy, which establishes clear standards for professional appearance, uniforms, and grooming across all departments. The policy is designed to support patient and employee safety, enhance infection prevention, and maintain a respectful, inclusive environment. It provides specific guidelines for various areas, including business casual standards for administrative staff, hygiene requirements for clinical personnel, and rules regarding wearing your ID badge.
Adhering to these expectations reflects our shared commitment to professionalism and operational excellence throughout the organization. This policy is part of Pullman Regional's commitment to providing consistent, high-quality care to every patient, every time.
Small actions lead to big protection. Learn the essential protocols for preventing the spread of germs in healthcare settings.
HIPAA regulations establish strict federal standards for patient privacy across written, verbal, and electronic media, carrying legal accountability and severe penalties for violations. To protect confidentiality, staff and volunteers must restrict protected health information strictly to approved treatment, payment, and operations, while actively avoiding public discussions, overheard conversations, and any sharing of patient details or photos on social media.
Put some clear and concise content in here. Keep your reader in mind. What are they trying to do? What are they hoping to learn? Why are they reading this? Help them out and use the tone and voice of your organization.
Information We Collect
You may choose to provide us with personal information through our website, including your name, email address, mailing address, phone number, employment-related information, IP address, and any information you include in communications or online forms.
For certain forms, you may also voluntarily provide health or medical information related to your request. We only collect this information when it is necessary to provide the service, resource, event registration, or communication you requested.
Information Collection, Use, and Sharing
We are the sole owners of the information collected through this website. We only collect information that you voluntarily provide through forms, email, or other direct communications.
We use your information to:
- Respond to your requests or inquiries.
- Provide newsletters, educational resources, downloadable content, event registrations, or other services you request.
- Communicate with you about programs, services, events, or other information related to Pullman Regional Hospital.
- Process volunteer-related inquiries, when applicable.
- Improve our website and marketing communications.
If you voluntarily provide health or medical information through designated forms, that information will be used only for the purpose for which it was submitted.
We do not sell or rent your personal information.
We may share your information with trusted service providers who assist us in delivering these services. These providers are contractually required to safeguard your information and may only use it to perform services on our behalf. When applicable, these providers operate under agreements that require the protection of Protected Health Information (PHI).
We may also disclose information when required by law.
Unless you opt out, we may occasionally contact you by email regarding news, events, services, or updates to this Privacy Policy.
Protected Health Information
Some forms on this website are intended to collect health or medical information necessary to fulfill your request.
When you voluntarily submit Protected Health Information (PHI) through these designated forms, we take reasonable administrative, technical, and physical measures to protect that information.
Please only submit health information through forms specifically intended for that purpose. General contact forms should not be used to submit sensitive medical information.
Volunteer Information
Some forms on this website are used to collect information from individuals who are interested in volunteering with Pullman Regional Hospital.
The purpose of collecting this information is to respond to volunteer inquiries, communicate with prospective and current volunteers, and support the volunteer application and placement process.
The information requested may include your name, contact information, SSN, and other information necessary to evaluate and coordinate volunteer opportunities. We only request information that is reasonably necessary for these purposes.
Information submitted through volunteer forms is not intended to collect patient medical information or Protected Health Information (PHI). Please do not include information about a patient's medical condition, treatment, diagnosis, or other patient information in a volunteer form.
Your Access to and Control Over Information
You may opt out of future marketing communications at any time by using the unsubscribe link in our emails or by contacting us.
You may also contact us to:
- Request the personal information we have about you.
- Correct inaccurate information.
- Request deletion of your information where permitted by law.
- Ask questions about how your information is used.
Cookies
We use cookies and similar technologies to improve your experience on our website, remember visitor preferences, measure website performance, and better understand how visitors use our site.
Some cookies may be provided by third-party service providers that support our website and marketing communications.
You can control or disable cookies through your browser settings, although doing so may affect certain website functionality.
Security
We take reasonable precautions to protect the information you provide through our website.
Information transmitted through our website is encrypted using industry-standard security measures. Access to personal information, including Protected Health Information submitted through designated forms, is limited to authorized personnel who require the information to perform their job responsibilities.
We also work with trusted service providers who maintain appropriate safeguards to protect the information entrusted to them.
Where Your Information Is Stored
Information submitted through designated Marketing & Community Relations forms is stored and managed using HubSpot, a third-party customer relationship management and marketing platform used by Pullman Regional Hospital.
We take reasonable steps to ensure that service providers handling information on our behalf maintain appropriate safeguards to protect that information. Access to information stored in HubSpot is limited to authorized individuals who need the information to perform their job responsibilities.
We do not sell or rent your personal information. Information may be shared with service providers when necessary to provide the services described in this Privacy Policy. These providers are required to protect information and use it only for authorized purposes.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information collected through our website from unauthorized access, use, alteration, or disclosure.
These safeguards include limiting access to authorized personnel, using secure connections to transmit information, and relying on security measures provided by our technology and service providers.
While we take reasonable precautions to protect your information, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Data Breach or Security Incident
If we become aware of a security incident involving personal information collected through our website, we will take appropriate steps to investigate and contain the incident, assess the information involved, and take reasonable measures to prevent further unauthorized access or disclosure.
When required by applicable law, we will notify affected individuals and appropriate regulatory authorities of a data breach. The timing and content of any notification will depend on the nature and scope of the incident and applicable legal requirements.
We will also work with our technology and service providers, when applicable, to investigate the incident and implement appropriate corrective measures.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with the revised effective date.
Contact Us
If you have questions about this Privacy Policy or our information practices, please contact:
Marketing & Community Relations
Pullman Regional Hospital
Marketing@pullmanregional.org