This video provides an overview of AIDET, a communication framework used by healthcare professionals to build trust, reduce patient anxiety, and ensure clear, compassionate interactions.
AIDET stands for:
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Acknowledge – Greet patients with warmth and eye contact
Introduce – Share your name, role, and credentials
Duration – Set expectations for wait times and procedures
Explanation – Clearly explain what you’re doing and why
Thank You – Express appreciation and build connection This training is part of Pullman Regional Hospital’s commitment to providing consistent, high-quality care to every patient, every time.
This video is for internal training purposes at Pullman Regional Hospital. If you have questions please contact Volunteer Coordinator, Rob Jackson.
This will have a description about the Code of Conduct with a link to the PDF.
Review the Pullman Regional Personal Appearance and Uniform Policy, which establishes clear standards for professional appearance, uniforms, and grooming across all departments. The policy is designed to support patient and employee safety, enhance infection prevention, and maintain a respectful, inclusive environment. It provides specific guidelines for various areas, including business casual standards for administrative staff, hygiene requirements for clinical personnel, and rules regarding wearing your ID badge.
Adhering to these expectations reflects our shared commitment to professionalism and operational excellence throughout the organization. This policy is part of Pullman Regional's commitment to providing consistent, high-quality care to every patient, every time.
Small actions lead to big protection. Learn the essential protocols for preventing the spread of germs in healthcare settings.
Put some clear and concise content in here. Keep your reader in mind. What are they trying to do? What are they hoping to learn? Why are they reading this? Help them out and use the tone and voice of your organization.
