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About Palouse Peds
Palouse Pediatrics specializes in pediatric care from birth through adolescence. We understand how important your child is to you. With a focus on providing the highest quality of care, day or night, Palouse Pediatrics has a pediatrician on-call 24 hours a day.
Our focus is on providing the highest quality care and service to our patients. Our goal is to provide convenience and flexibility to meet the needs of your family on your schedule as much as possible.
You are always free to choose the doctor you’d like to see within the limits of scheduling when you make an appointment. Whenever one doctor is not in the office, another doctor will see all patients who need to be seen.  Patients are seen by appointment and every effort is made to see all children before we close each day. 
Palouse Pediatrics is a member of the Pullman Regional Hospital network of clinics, providing access to primary healthcare for the region.
Services We Offer

If your child is experiencing a life-threatening emergency, please call 911 or go to the nearest emergency room.

During the well-child checks, our pediatricians will evaluate your child’s development, behavior and general well-being. Palouse Pediatrics uses CHADIS, an online system that delivers questionnaires that determine if your child is developing on schedule and without health risks. Our receptionist will send your child’s questionnaire a week before the appointment to fill out. If you forget to fill out the questionnaire please arrive 15 minutes early to fill out your questionnaire upon check-in. Using CHADIS before the visit will help your pediatrician take better care of your child.

We also will address safety in the home, optimal nutrition, toilet training, and environmental concerns.  Our pediatricians will also determine if any vaccinations are recommended during your visit with our office. During these visits our pediatricians encourage parents to ask questions about any concerns that they are noticing in their child.


Here is our recommended schedule of well child visits:

  • 3 day
  • 10 day
  • 2 month
  • 4 month
  • 6 month
  • 9 month
  • 12 month
  • 15 month
  • 18 month
  • 24 month
  • 30 month
  • 3 years and up we recommend a well check every year

Palouse Pediatrics is dedicated to the well-being of all children, adolescents and young adults. Vaccinations are the cornerstones of health and wellness. The family of providers at Palouse Pediatrics firmly believes in the effectiveness of vaccines to prevent serious illness and to save lives. We offer the full range of vaccinations necessary for healthy child growth.

We provide several in-house labs with some results provided during visits. For our patient's convenience, we have partnered with Pullman Regional Hospital to provide more comprehensive testing. You will receive a separate statement of charges for services provided outside our office.

Depending on the type of lab testing your child will be getting done, it may be necessary for your child to plan ahead to ensure that they are able to fast if necessary. Fasting for the purpose of a lab draw means that your child does not eat or drink anything but water 12 hours prior to their blood draw.

Our providers perform a variety of in-office services and procedures. These include but are not limited to:

  • Newborn Circumcision
  • Skin Lesion Removal/Biopsy
  • Incision and Drainage
  • Wound Repair and Sutures
  • Foreign Body Removal
  • Minor Fracture Care
  • Minor Burn Care

Palouse Pediatrics offers same-day scheduling for urgent or routine appointments for our established patients. Call for more information.

  • Palouse Pediatrics - Pullman: 509-332-2605
  • Palouse Pediatrics - Moscow: 208-882-2247

Our providers perform a variety of additional services. These include but are not limited to:

  • Allergy shots
  • Asthma management
  • Adolescent services (sports and school physicals)
  • Newborn hospital care
  • Chronic care management
  • ADD/ADHD evaluations
  • Medication Management
  • Fluoride treatment
  • Prenatal visits for expectant mothers
  • Seasonal flu clinics
  • Car-seat checks by certified technicians

Telehealth options: 
If you are unsure if your child needs to see a doctor for their sickness, established patients can call our office to speak with a nurse to see whether or not an in-office appointment is needed.

We have an on-call pediatrician available 24/7. If your child is experiencing a life-threatening emergency, call 911 or go to the nearest emergency room.

For established Palouse Pediatrics patients who need to speak with the on-call pediatrician, please call our main office number and listen to the message to find out how to be connected. The on-call pediatrician should not be called for scheduling needs or prescription refill requests. Please call back during our normal business hours to put in these requests through our reception staff.

Unfortunately, if your child is not an established patient at Palouse Pediatrics, we are unable to provide medical advice over the phone. We recommend you contact your child's primary care provider.

  • Palouse Pediatrics - Pullman: 509-332-2605
  • Palouse Pediatrics - Moscow: 208-882-2247
patient resourc

We understand that there are many questions when it comes to dealing with insurance companies and medical bills.

We hope this Health Insurance 101 will be helpful information, however if you have any questions do not hesitate to call our billing department at 509-332-6139.

Please bring your most current insurance card at the time of service as this information needs to be updated to provide you with the most efficient billing service. If your insurance has a co-pay then we will collect that upon check in. Palouse Pediatrics is a preferred provider for the following insurance companies:

  • Aetna
  • Amerigroup
  • Asuris
  • Blue Cross of Idaho
  • Cigna
  • Idaho & Washington Medicaid plans
  • First Choice Health Network (FCHN)
  • GEHA (Aetna)
  • Kaiser Health Insurance
  • Health Net Federal Services (HNFS)
  • L&I/Crime Victims
  • Medicare WA
  • Premera
  • Regence of ID
  • RR Medicare
  • TriWest VAPC3
  • United Health Care

Below we have listed the answers to most commonly asked questions. If you need further assistance, please contact our billing office 509-332-6139.

Q: What if my child is covered under an insurance company that is NOT listed. Can they still be seen?

A: YES! We are willing to bill any insurance for you. However we are not contracted with all of the insurance companies. This means that you may be responsible for more of your bill. We do expect $75 dollars upon check in and the remaining at the end of the visit.

Q: Do you offer a discount for patients who pay in full at time of service?

A: YES! We offer 20% discount for patients who do not have health insurance coverage and pay their bill at time of service. We do expect $75 dollars upon check in and the remaining at the end of the visit. Payments are available if you are unable to pay in full, however the discount will not be applied.

Q: Why was I charged for another office visit when my child was in for a wellness check?

A: There may be times when a child needs a service that is not considered preventative on the same day as well child visit. If a child is not well or a problem is found or needs to be addressed during the checkup, the physician may need to provide an additional office visit service (called a sick visit) to care for the child. This is a different service and is billed to your health plan in addition to the preventative services provided that day. If you have a co-payment for the office visits or coinsurance or deductible amounts that you must pay before your health plan pays for these services, our office will charge you these amounts.

Q: How do I know for sure if our doctors are covered under my insurance plan?

A: The best way to know for sure is to call your insurance and ask them directly. We are contracted with many insurance companies so there should be no problem. However, there are times we may choose not to renew our contracts with an insurance company.

Q: I received a statement from you showing that my insurance company has not been billed. Why is that?

A: Most often it is because we did not receive your current insurance information while you were in the office. If you did give us a copy of your card and you’re still receiving a bill, it may be because we failed to link your information to the visit properly. Either way, if you let us know, we can easily correct the problem.

Q: Both parents carry insurance for their child, which policy is the primary?

A: All insurance companies follow the birthday rule. The parent whose birthday falls first in the year will be considered the primary insured. We are happy to bill both your primary and secondary insurance.


Glossary of Billing and Insurance Terms:

  • Applied to deductible: a portion of your bill, as defined by your insurance company, that you owe your provider
  • Co-insurance: the amount you must pay after your insurance has paid its portion, according to your Benefit contract. In many health plans, patients must pay for a portion of the allowed amount. For instance, if the plan pays 70% of he allowed amount, the patient pays the remaining 30%. If your plan is a preferred provider organization or other narrow network type of product, your co-insurance costs may be lower if you use the services of an in-network provider on the plan’s preferred provider list.
  • Co-Payment (co-pay): A predetermined, fixed fee that you pay at the time of service. Copayment amounts vary by service and may vary depending on which provider (in-network, out-of-network, or provider type) you use. The amounts also may vary based on the type of service you are receiving (for instance, primary care vs. specialty care).
  • Deductibles: The amount a patient pays before the insurance plan pays anything. In most cases, deductibles apply per person per calendar year. With preferred provider organizations (PPOs), deductibles usually apply to all services, including lab tests, hospital stays and clinic or doctor’s office visits.
  • Health maintenance organization (HMO): Health maintenance organization (HMO) (refers to health insurance)—these health insurance plans require enrolled patients to receive call their care from a specific group of providers (except for some emergency care). The plan may require your primary care doctor to make a referral before you can receive specialty care. An HMO may require you to live or work in its service area to be eligible for coverage. HMO’s often provide integrated care and focus on prevention and wellness.
  • In-network: A group of doctors, hospitals and other healthcare providers preferred and contracted with your insurance company. You will receive maximum benefits if you receive care from in-network providers. Depending on your insurance plan, your benefits may be reduced or not covered at all if your receive services from providers who are not in network.

Thank you for choosing Palouse Pediatrics for your healthcare needs. You have entrusted us with your most valuable asset, your child’s health. We strive to provide quality care in accordance with your wishes.

As a new patient, we ask that you contact our office first, so that our reception staff is able to build your child a profile. Before you place a call to our office, be sure to have your child’s health insurance card in front of you as we will need the policy number, group number and any copay amount in order to complete the profile.  If you don’t have health insurance or your child has not been added to a health plan yet, no problem, just mention that to the reception staff and they will help you.

Our office is contracted with all the Medicaid plans offered by Idaho and Washington State. In order to start seeing our practice, we will need to be listed as the primary care provider on the card. If you are unsure or need to change this information, please call your insurance company to request this change.

During check-in, we will ask for the following:

  • Current Health Insurance Card - please note that all co-payments are expected at the time of service. If you do not have insurance, please contact our office so we may discuss payment arrangements with you.
  • New Patient Paperwork - If you would like to print off the new patient paperwork, please click on the links in the "Patient Forms" tab below.

To pay your bill online please visit our Financial Services webpage.

We ask that you give us five business days to process your child’s prescription refill request. This allows the physician who prescribed the medication to review your child’s record and call if there are any questions. In order to expedite your request, please contact your pharmacy to have them fax us a request.

All controlled substance prescriptions do need to be called in each month.  Please give the physician five business days to process your child’s refill request. These prescriptions are not available to pick up in the office, they will be electronically sent to your pharmacy.

Related Links:

contact us
Palouse Pediatrics - Moscow
1420 S. Blaine St. Suite 5
Moscow, ID 83843
Phone: (208) 882-2247
Fax: (509) 715-2123
Palouse Pediatrics - Pullman
1205 SE Professional Mall Blvd. Suite 104
Pullman, WA 99163
Phone: (509) 332-2605
Fax: (509) 715-2123

Our children have been patients of Palouse Pediatrics for four years, since our eldest was born. We have always had wonderful experiences with them. We always feel listened to in appointments, and feel that our kids are receiving great care. I always recommend Palouse Pediatrics to my friends who are looking for a new doctor for their kids.

Kirsten Bell
Pullman, WA

The nurses and doctors have been caring, considerate, and judicious in their advice. I am thankful for the great resource they are.

Sarah Silflow
Pullman, WA

I took my two boys to Dr. Frostad. They both absolutely love him. He is very honest and really cares about his patients. We would highly recommend Palouse Pediatrics to any parent.

Pullman, WA

We live in Lewiston, I took a chance and made an appointment for my son with Dr. Lee. My son and I were impressed! He’s very personable, prompt, and listens well. We had an excellent experience!

Rolawna De La Cruz
Pullman, WA

I highly recommend their staff and the wait time was very minimal. We will be going to Palouse Pediatrics for all our pediatric needs, and we can’t wait to meet more of the staff!

VM VanLeuven
Pullman, WA

We've always found both Dr. Lee and Dr. Frostad to be open with information and ready to respond to questions that we have about our kids and their development. The office has also been great with responding to last minute emergency appointments!

Trish N.